The Office Worker application puts deskbound associates in the communications driver’s seat. Whether in the main office, remote/satellite facility or working from home — users receive a host of time-saving features that speed collaboration and accessibility. They can click-to-call, IM, see their colleagues’ presence status (on the phone, do not disturb, away, etc.), access corporate directories, control conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers.
Employees need to communicate when working from a public place, hotel, client or partner location. With Avaya, they can use their enterprise numbers for all inbound and outbound communications across devices. Direct voice traffic over Wi-Fi and the corporate network to reduce long distance and roaming charges. Access to unified communications and video lets road warriors stay connected and still spend quality time mobile and in the field with customers.
xtend the communication tools they rely on, including enterprise grade voice, video, IM, presence, content sharing and conferencing. Provide secure, reliable real-time collaboration through soft clients, endpoints, and business applications. Intelligent architecture manages bandwidth and drives down costs.
The ultimate in communications accessibility, the IP Office Power User application builds upon the Office Worker application to enable employees to be as productive as possible in virtually any location or circumstance.
Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface. With visual access to everyone’s phone status – who’s busy, on the phone, away from their desk – receptionists can route calls quickly and accurately with a mouse click.
Customer Service Agent
The Agent Desktop interface, part of IP Office Contact Center, makes it quick and easy for agents to interact with customers regardless of the channel. Agents use the Agent Desktop to manage inbound and outbound voice interactions, as well as email, web chat, text (SMS), and fax.
Common, web-based administration capabilities for IP Office Contact Center supervisors and managers help reduce configuration complexity, eliminate duplication, reduce errors, and lower implementation time and cost.