For an Enhanced Level of Service
6Telecom offers its customers the opportunity to sign up for a service contract with a service level agreement (SLA) warranty and extended service plan for all components of their telephone system (and not only its main components).
The 6Telecom service contract includes:
- Service available 24 hours a day;
- Guaranteed response time (SLA) of four hours;
- A protection plan that covers all components;
- Access to minor and corrective software updates from the manufacturer;
- Discounted hourly rate for 6Telecom technicians;
- Level 3 & 4 support from the manufacturer 24 hours a day;
- Guaranteed level 3 & 4 response time (SLA) of four hours from the manufacturer;
- Virtual contingency plan for 6Telecom VoIP customers.
