Thanks to the easy-to-use, robust and cost-effective IP Office Contact Center solution, small and midsize companies here can benefit from Avaya's experience, the undisputed market leader in contact centers.
Nowadays, the concept of customer experience is at the forefront of all concerns. In fact, your customers want more and want to be able to reach you in a number of ways at their convenience. In order for businesses like yours to stand out, it is of the utmost importance to be accessible not only by telephone, but also by e-mail and Web chat.
IP Office Contact Center and IP Office together make up a comprehensive solution that allows your agents to contact your customers, no matter which channel of interaction they prefer. Skilled-based interaction routing and call recording allow your company to improve the quality of service. IP Office Contact Center offers the use of several tools intended for contact center managers, such as real-time monitoring and a wide range of reports, to better plan and manage operations.
6Telecom is proud of being Avaya's first partner in the country to have implemented the IP Office Contact Center solution.