Talkdesk is a cloud contact centre solution that provides a better way for businesses and customers to engage with one another. Built with the latest technology, Talkdesk delivers enhanced customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability.
An end-to-end cloud contact centre solution
Omnichannel Engagement
Customer Self-Service
Proactive Outbound
Workforce Management
Quality Management
Conversations Mobile App
Agent Assistant
Analytics
Empowering businesses to deliver a superior customer experience
1
End-to-end
CX Cloud is the most complete customer experience suite: One global cloud-native platform, one user experience, one services experience, Gartner validation.
2
Integrated
Connect with 60+ out-of-the-box integrations, including CRM and other business systems plus the industry-leading customer experience marketplace, AppConnect, with 1click access to over 80 offerings.
3
Inutitive
Get started with fast implementation that can be done in weeks (even days) not months. Agents and reps can get started with little to no training. Administrators are empowered to make ongoing improvements.
4
AI-Infused
Embedding native artificial intelligence across the platform to drive higher efficiency, reduce costs, and fuel data-driven, profitable customer engagements.
5
Adaptable
Provides a better way to work with a platform that meets the evolving business needs with a high level of configuration (clicks not code), personalization (Workspace) and customization (Builder).
6
Trusted
Leading global call quality, availability, security and scalability. 30+ certifications. 100% uptime SLA. Complete customer experience on one global cloud-native platform.
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FAQ
Most frequent questions and answers
Talkdesks offers a range of certification courses, and maintains a huge library of resources all completely free and available online through Talkdesk academy.
Usually the process takes anywhere from 2-3 months, but it all depends on the needs of the client. In the past we’ve helped clients get a system up in running in a matter of weeks.
We can port your local and/or toll free number to our cloud phone system. The cloud contact center can work seamlessly with Cloud Phone System, Direct Routing for Microsoft Teams, as well as any other phone systems; regardless of whether they use desk phones, softphones or mobile devices. You remain the owner of the number at all times and if you decide to switch, the number can be just easily ported elsewhere.
No! While most clients choose to use a laptop/PC and a headset. Talkdesk also supports a range of external phones, SIP hardphones and softphones.
